Connecting Your Own SMTP for Sending Email
Why emails logged from the CRM should come from your own business address.
What SMTP connection does
Lets you connect your own outgoing mail server so that when you log an outbound email in the CRM, it's actually sent from your business's email address — not a shared platform-wide sender.
Why this matters
An email that shows up in a client's inbox from "notifications@allsortscrm" instead of your own business address looks like spam and breaks the relationship's continuity. Sending from your own domain, using your own SMTP credentials, means every email genuinely comes from you.
When to set it up
Before you rely on the Email Log's "send" feature for anything real — without SMTP configured, outbound emails are logged for record-keeping but not actually sent, and the interface tells you so clearly rather than pretending.
How to connect SMTP
- Go to Settings → Email Sending.
- Enter your SMTP host, port, username, and password, plus the "from" name and email address you want to send as.
- Use Send Test Email to confirm the connection works before relying on it.
- Your SMTP password is stored encrypted (AES-256-GCM) — it's only ever decrypted server-side at the moment of sending.
Available on every plan, including the trial and Starter.